Shipping & returns

Sizes marked «In Swiss stock» ship from Switzerland and arrive in 1–2 working days. Everything else ships directly from the maker or our partner warehouse and arrives in 7–12 working days. The product page shows the delivery time as soon as you pick a size.

No. All prices include import VAT, customs and shipping. We clear every parcel duty-paid, so the courier will never ask you for money.

Nothing. Shipping is free on every order within Switzerland and Liechtenstein.

Yes. You receive a tracking link by e-mail when your order ships. Parcels from the maker are handed to Swiss Post on arrival in Switzerland and keep the same tracking number.

Check whether your size is in Swiss stock. If not, allow two full weeks. E-mail us with your race date and we will tell you honestly whether it will work.

You can return any item within 30 days of delivery, as long as it is unworn and in its original packaging. Shoes may be tried on indoors; please don't run in them before you are sure. Swiss law does not require online shops to accept returns; we do it because buying shoes online should be risk-free.

To our returns address in Switzerland, never abroad. Register your return with the form below and we e-mail you a prepaid Swiss Post label.

Register an exchange and tell us the new size. If it is in Swiss stock, we ship it as soon as you drop off the return. Otherwise we order it for you right away, so it arrives about when your return reaches us. The first exchange per order is free, including both labels.

Exchanges are free. For a refund we deduct CHF 9 for the return label. Defective items are always free.

Within 5 working days after your return arrives, to the original payment method. TWINT and card refunds usually show within a few days after that.

Custom club kits are made to order and cannot be returned, except for defects. For hygiene reasons, tri suits must be returned with the hygiene strip intact.

You have a two-year warranty on all products. Send us photos; for clear defects we replace or refund without asking for the item back.

TWINT, Visa, Mastercard, PostFinance Card and Apple Pay or Google Pay, through our Swiss payment provider. Prices are in CHF; there are no currency conversion fees.

Yes. We buy the branded shoes through suppliers that source from the brands' own distribution in China, and check every first delivery of a new supplier. Racekit is an independent retailer, not an authorised dealer, so the brands' own warranty does not apply; our two-year warranty does.